Balanced Scorecard Worksheet

Balanced scorecard approach:

In this approach to management a series of measures (or metrics) are developed and managed and this forms the basis for improvements. These measures are directly related to an organization's vision, mission and strategy. The metrics are organized into the categories of financial, customer, internal business processes, and learning and innovation.

Balanced Scorecard Worksheet Template

Click on the headings to see examples of how an organization may move from the creation of 1) Objectives, to determining 2) Measures for these Objectives, to setting 3) Targets to be reached, and determining 4) Initiatives that need to be undertaken to reach these Targets.
Balanced Scorecard Category	Main Objective(s)	Key Measure(s)	Target(s)	Overall Initiative(s)
Financial How are we perceived by our shareholders? What is the strategy for growth, profitability, and risk viewed from the perspective of the shareholder?
Customer How do our customers perceive us? What is the strategy for creating value and differentiation from the perspective of the customer?
Internal Business Processes At what processes must we excel? What are the strategic priorities for various business processes, which create customer and shareholder satisfaction?
Learning and Innovation How do we sustain our ability to be innovative and to change? What are the priorities to create a climate that supports organization change, innovation, and growth?